Even Brody, a Labrador retriever, is a brand new fan of the client drive-through on the native Fifth Third Bancorp department simply north of Cincinnati.
After the financial institution closed its lobbies throughout the pandemic, Brody’s proprietor, Julie Phillippi-Whitney, switched to the drive-through lane for her public-relations enterprise, placing checks into cylinders that journey by way of pneumatic tube from the motive force’s aspect of her automotive to a teller inside.
The cylinders return with canine treats. “He thinks the drive-through at Fifth Third is a big Milk-Bone dispensary,” stated Ms. Phillippi-Whitney, who stored to her car-lane behavior even after the financial institution reopened department lobbies in June.
Lengthy earlier than ATMs and on-line banking, drive-through lanes have been a well-liked buyer comfort by the 1950s. The digital age threatened survival of the mechanical methods, constructed on 19th-century know-how, however Covid-19 has began to reverse their declining fortunes. Banks are reopening decommissioned and unused lanes. Some are putting in new ones.